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Shipping

We have shipped our products to over 140 countries since 2009! To provide the best worldwide shipping options possible, ALL orders are shipped from our distribution centre in the UK, so this means we can offer the best and most efficiently priced shipping to anywhere in the world.

Delivery times listed below are suggested by the postal and courier companies and we can't be held responsible if their service is not as efficient as claimed. The suggested delivery times are from the time of shipping, not the time of ordering. We endeavour to ship all orders that are received by 10:00am (GMT+7) Monday to Friday within 24 hours. Shipping days refer to work days and not calendar days. We may choose to ship orders over 2.0 kgs in combined weight by Courier as to Royal Mail with tracking and/or signature if it is more cost effective to do so.

FREE shipping (includes tracking *)

The current offers for FREE shipping are shown below and are based upon the total value of products in the shopping cart after discounts have been applied. If an order qualifies for free shipping, that option will be shown at checkout:

  • FREE shipping when ordering 4 or more of the same product
  • FREE shipping Worldwide on all orders over EUR399
  • FREE shipping on all orders in UK (* does not include tracking on FREE deliveries in UK)
  • FREE shipping in UK on all orders over EUR69 (* includes tracking)

FREE shipping orders are dispatched by either Royal Mail with tracking or (often, but not always) Courier where possible - Courier will NOT deliver to a PO Box address.

Delivery times

We are not able to control the machinations of the postal system in the destination country for each order we receive - our role is purely to offer you high quality products - but we do our best to ensure delivery is fast and efficient.For all orders under the values noted above, customers must choose and pay for tracking services if they wish to be able to track their orders. Tracking details will be forwarded by email when orders are dispatched. Tracking details for orders sent via Royal Mail will only be updated once data is entered into the local country postal system.

The following table shows shipping options that include courier shipping, and shipping via the standard postal system and using the Proof of Delivery option (shipping days refer to work days and not calendar days commencing from when the order is shipped - and does not commence from when the order is placed on our website. We usually process and dispatch orders within 2 to 18 hours from when an order is submitted, but all orders placed on a weekend or Public Holiday will be processed and dispatched on the following work day. This may differ for rural/isolated areas. Where Courier is not available we will dispatch orders using Royal Mail with Proof of Delivery and advise details accordingly):

Download shipping table in PDF format (click here to view on handheld devices with Adobe Acrobat readers)

Destination countryCourier delivery with FULL tracking

Estimated delivery time

Postal delivery
with Proof of Delivery

Estimated delivery time

NO tracking

AndorraADCourier3 to 6 daysyes8 to 28+ days14 to 28+ days
AustraliaAUCourier3 to 6 daysyes8 to 21+ days14 to 28+ days
AustriaATCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
BelgiumBECourier2 to 4 daysyes6 to 10+ days14 to 28+ days
BulgariaBGCourier3 to 6 daysyes8 to 21+ days14 to 28+ days
CambodiaKHCourier3 to 6 daysyes8 to 28+ days14 to 28+ days
CameroonCMCourier3 to 6 daysyes8 to 28+ days14 to 28+ days
CanadaCACourier3 to 6 daysyes8 to 21+ days14 to 28+ days
CroatiaHRCourier3 to 6 daysyes8 to 28+ days14 to 28+ days
DenmarkDKCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
EstoniaEECourier3 to 6 daysyes8 to 28+ days14 to 28+ days
FinlandFICourier2 to 4 daysyes6 to 10+ days14 to 28+ days
FranceFRCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
GabonGACourier3 to 6 daysyes8 to 28+ days14 to 28+ days
GermanyDECourier2 to 4 daysyes6 to 10+ days14 to 28+ days
GreeceGRCourier3 to 6 daysyes8 to 28+ days14 to 28+ days
HungaryHUCourier3 to 6 daysyes8 to 28+ days14 to 28+ days
IrelandIECourier2 to 4 daysyes6 to 10+ days14 to 28+ days
ItalyITCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
JapanJPCourier2 to 4 daysyes6 to 14+ days14 to 28+ days
LiechtensteinLICourier2 to 4 daysyes6 to 10+ days14 to 28+ days
LuxembourgLUCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
MartiniqueMQCourier3 to 6 daysyes8 to 28+ days14 to 28+ days
MonacoMCCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
NetherlandsNLCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
NorwayNOCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
PolondPLCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
PortugalPTCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
Reunion IslandRECourier3 to 6 daysyes8 to 28+ days14 to 28+ days
RomaniaROCourier3 to 6 daysyes8 to 28+ days14 to 28+ days
SingaporeSGCourier3 to 6 daysyes8 to 21+ days14 to 28+ days
SlovakiaSKCourier3 to 6 daysyes8 to 21+ days14 to 28+ days
SloveniaSICourier3 to 6 daysyes8 to 21+ days14 to 28+ days
South Korea (Republic of)KRCourier3 to 6 daysyes8 to 21+ days14 to 28+ days
SpainESCourier2 to 4 daysyes6 to 10+ days14 to 28+ days
SwedenSECourier2 to 4 daysyes6 to 10+ days14 to 28+ days
SwitzerlandCHCourier3 to 5 daysyes6 to 10+ days14 to 28+ days
Thailand
THCourier2 to 4 daysyes8 to 14+ days14 to 28+ days
United Arab EmiratesAECourier3 to 6 daysyes8 to 28+ days14 to 28+ days
UKGBCourier2 to 4 daysyes3 to 5 days14 to 28+ days
USA (refer below)
USCourier3 to 6 daysyes8 to 21+ days14 to 28+ days
Other countries-nanayes8 to 28+ days14 to 28+ days

PLEASE NOTE: Untracked items are often reported as late or undelivered and therefore returned to our UK fulfilment service. We do not offer replacement for items where tracking is not requested at the time of placing the order. Please see our Returned Items policy for further details. Courier delivery may not available in all locations throughout your country of delivery without additional charges. In this case, we will send your item by Royal Mail with Proof of Delivery and refund any differences in postage costs. All taxes and import duties are the responsibility of the customer.

It is the customers responsibility to ensure that items ordered are able to be imported to the destination country. Our fulfilment service will of course assist as far as possible with documentation. All duties and costs in the destination country will be the responsibility of the recipient.

USA specific shipping: We strongly recommend against using services like myus.com which act as an onforwarder. They will not act in your best interests. We suggest you allow us to ship directly to you from our UK fulfilment service. All orders for the USA are shipped from our UK fulfilment service. We will not take any responsibility for losses, returns or damages where you have chosen to use an onforwarding agent.

We strongly suggest to utlise the option of tracking on all deliveries. (We do not use FEDEX or DHL given the limitations of those services.)

Refunds (please refer to our Terms and Conditions for more details)

We will not issue monetary refunds for orders where the shipping method chosen and paid for by customers did not include tracking (ALL orders that include free shipping will be sent with tracking). Only orders that included tracking will be considered for a monetary refund. All returned orders due to non-delivery caused by customers providing incomplete address details, or due to customers not being available at the time of delivery and/or not contacting Courier or the local postal service in a timely manner when delivery is attempted, thereby causing the items to be returned to us, will incur a EUR10.00 handling fee that will be deducted from the product (net) value of the order. Delivery costs will not be refunded.

International Shipping (please refer to our Terms and Condition for more details)

Customs and Import Duties: Your country of residence may impose duties or levy some charge that you must pay because your order originated outside of your home country. (We dispatch products to our European, World Zone 1 and World Zone 2 customers from our UK fulfilment service.) These fees are your responsibility and are separate from the cost paid to Mineral-Solutions for your merchandise and shipping. It is also possible that customs in your country, depending on the laws, or how they feel on any given day, may refuse to allow packages through. It is the customers responsibility to know the laws and restrictions in their country and take full responsibility for dealing with customs should any issues arise.

Courier is by far the fastest and most reliable way to have your package delivered. If it is urgent and simply must arrive as soon as possible, we recommend using a courier service. The downside is that for non EU countries it is considered international and it is very likely there may be additional duties or taxes to pay. These vary from country to country.

Using the postal service often avoids import duties and taxes as not every package is checked. However, for a speedier and more efficient service, we recommend the use of couriers when available.

General information

We will send you confirmation emails to you during the ordering, processing and shipping phases. We will send notification emails when:

  1. your order has been submitted and payment received
  2. we have commenced processing your order
    • We endeavour to ship all orders that are received by 11:00am (GMT+7) Monday to Friday within 24 hours. Shipping days refer to work days and not calender days.
  3. your order has been shipped. At this point we will provide you with tracking details, where applicable

The progress of all deliveries that include tracking can be followed here: https://track.aftership.com

Registered office

Suite 2307, 23/F, Hing Yap Commercial Centre,
272 - 284 Des Voeux rd, Wang Chai, Hong Kong

Return goods

9 Gaol Lane, Sudbury, Suffolk, CO10 1JL, United Kingdom

 

Wishing you health and happiness,

Mineral-Solutions team

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