Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, are the sole property of Mineral-Solutions LIMITED, Copyright ©, ALL RIGHTS RESERVED. Permission must be granted in writing before any text, site design, logos, graphics, icons, or image may be used.Credit cards Our merchant facilities (click here for details) accept most credit cards. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card issuing bank has on file for you). Incorrect information will cause a delay in processing your order.
Other payment methods
In the case where the customer is unable to use or does not have a supported Debit/Credit Card, or is in a country that the merchant facility does not accept, we may accept an alternate method of payment by prior arrangement.
This site contains links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Multiple product orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping may be shipped as they become available. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order acceptance policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Mineral Solutions reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, and phone number to Mineral-Solutions LIMITED. Your credit card details are provided to our credit card processing facility and at no time do we receive or store those details. Credit card details will be handled securely to ensure confidentiality. SSL encryption is employed to ensure sensitive data is protected. We use the personal information you do provide us to process your orders, to keep you updated on your orders and to personalize your shopping experience. We will also keep you informed about our latest offers and send you our newsletter and mailing communications, and by purchasing from us you agree to these terms. If you order from us you email address will be added to a newsletter mailing list and you will be offered the choice of remaining on that mailing list. You may opt out of our mailing list database at any time. You will never receive any unsolicited email from us, and emails concerning an outstanding or uncompleted order is simply an email of courtesy to our valued potential and actual customers.
Privacy on other sites
Returns, refunds and country specific customs issues
If you have any reason to believe the product you receive from us is anything less than we claim (packaging may vary), then we will replace it upon proof of failure, within 30 days from the date of purchase. We will accept the return of products to the fulfillment facility of origin in good condition - all cost, duties and taxes in this regard are the responsibility of the customer. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be corrected by us at no cost to the customer, providing we have clear proof of the descrepancy. Any claim for damaged items will only be accepted and considered with provision of photographic evidence of the damaged item(s) at time of delivery, and the packaging used for the delivery in question.
Claims for missing items will only be accepted and considered with provision of photographic evidence at time of delivery, and the packaging used for the item.
No claims for missing items will be considered if the delivery option selected and paid for at the time of ordering did not include tracking.
Products returned in good condition within 30 days of the initial order, due to a customer deciding the items are no longer required, will be refunded less a EUR10.00 processing fee per order, and EUR1.50 handling fee per item returned. Postage will not be reimbursed. The products must be received by us before the above options can be implemented. All returns must be agreed in writing before the items are sent back to our fulfilment service. All returns must be sent with full tracking and/or by Courier.
In the event of a return due to non-delivery within 30 days of the order having been dispatched, and as a result of the customer providing incorrect or incomplete delivery details, or not accepting the items for delivery for any reason, AND providing the method of delivery chosen by the customer included tracking, the net value of the goods returned in good condition will be refunded in monetary terms less a EUR10.00 processing fee per order, and EUR1.50 handling fee per item returned. The customer may elect to receive the refund as Rewards points accredited to their account in which case no processing fee will be charged. The products must be received by us before the above options can be implemented.
We will not issue monetary refunds for orders where the shipping method chosen and paid for by customers did not include tracking (ALL orders that include free shipping will be sent with tracking).
In the case of undelivered orders where tracking was not chosen, and upon reasonable proof of non-delivery, we will issue rewards points to the customers account to the equivalent value of the (net) product ordered less EUR10.00 = 1 rewards point less the handling fee as noted above. The handling fee may be waived at our discretion. Shipping costs will not be reimbursed. In this regard, all customers are requested to create an account when placing an order. In such an instance, rewards points will be issued no sooner than 60 calendar days from the date the order was dispatched, however all goods must be received by our UK fulfilment service before we will recognise the above terms of compensation.
Unfortunately, due to circumstances outside of our control, some international orders may be delayed, or stopped by the customs agency in your country. We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in your country. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The laws are different in every country, and can and do change often. We cannot keep up with these changes, although our UK fulfillment service provider is an expert in the area of shipping and logistics. The responsibility is yours to check with your country’s Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part and try to follow the exact directions in your order. We will ship the products that you choose to the address that you provide. We will give you the best service and dispatch your orders as quickly as possible at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs without any issue; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package. Under these circumstances, postage costs will not be refunded AND providing the method of delivery chosen by the customer included tracking, the net value of the goods returned in good condition will be refunded in monetary terms less a EUR10.00 processing fee per order, and EUR1.50 handling fee per item returned.
Any duties or taxes that may apply are your responsibility. By ordering from our site you are stating that you agree to the above paragraphs. Our customers rarely have problems with international shipments. If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us providing you paid for full tracking on your order. If they do, there may be a return shipping fee. We will not resend packages that have been returned to us.
If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price, given we followed your directions and those directions caused the product to be seized. We apologize for the inconvenience and we hope you will give us a try again with different products.
We hope you can understand the reasons that we cannot refund you for seized products. Our goal is to make every customer happy! We do exactly as the customer tell us to do (within reason and legal boundaries), like any good company should. Unfortunately, sometimes doing what you want us to do can cause problems if you are not sure of what the laws are in your country.
Our rewards program gives a generous 3% bonus on all orders that are completed from within customers’ accounts. Customers can accumulate rewards points on all non-wholesale orders, and points will remain valid for up to 6-months from the date of the order to which the points relate. These points can be redeemed against products on our website. The points required for each product are displayed below the purchase price of each product. (Points required for our products may change from time to time without notice.)
To redeem reward points that have accumulated in your account over the past 6-months all you need do is log in to your account and choose the items you would like to buy using your rewards points. Providing you have enough points accumulated, add the item(s) you would like to your shopping cart and proceed to checkout. Once you have selected your preferred method of delivery, proceed to make payment for the shipping costs (if any – refer to our free shipping options currently available) and once payment is made your order will be processed and dispatched.
Share the warmth! Remember that for every EUR100.00 spent in our store you will receive 3 rewards points to apply to your future purchases.You MUST create an account on our website and create and pay for your order using that account to receive reward points. Unfortunately, rewards points cannot be retroactively applied to orders. Be sure to log-in to your account to place your order so your Rewards points will be accumulated. If you don't yet have account on our database, you can create an account in just a few minutes.
Please see our Shipping Policy on the shipping information page.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mineral-Solutions LIMITED shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Wishing you health and happiness,
Mineral-Solutions teamClick here to see our range of products